CONTACT US
If you have any questions please get in touch with us we would love to hear from you. Please contact us via email or fill out the contact form.
Please note that we are a very small business and therefore we may take up to 48 hours excluding weekends to respond.
DELIVERY
Shipping:
Please allow up to 10/14 days turnaround before our item is sent although we aim to get them out to you asap.
Your items will by posted via Royal Mail Tracked 48 unless upgraded at checkout to Tracked 24 for additional cost.
International shipping will take longer, please be aware of this. We only send International items tracked & signed for delivery.
Local Collection is also available to those who may wish to collect. In this instance, you will receive an email advising when your item is ready to collect.
RETURNS
Returns:
Each item is hand personalised especially for you, therefore we are unable to offer returns or refunds. As a small family business we pride ourselves in paying extra attention to ensuring all our items are carefully checked before shipping.
In the unlikely event that our item is faulty please contact us by email at darcieelledesigns@hotmail.com within 7 days of receiving your item where we will be happy to exchange for a new item. Any faulty item must be returned in the same unused condition and return postage is at buyers own expense.