TURNAROUND TIMES
Shipping:
Please allow up to 10/14 working days turnaround before our item is sent although we aim to dispatch orders as a soon as possible but please keep in mind during busy periods it may be the full 14 days.
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Some items may have a longer turnaround time such as full print beach towels, but this will be stated in the product description prior to ordering.
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Should you need your order sooner or by a certain date, please pop me a message and we will do our best to accommodate this for you.
DELIVERY
Shipping:
Please allow up to 10/14 days turnaround before our item is sent although we aim to get them out to you asap.
Your items will by posted via Royal Mail Tracked 48 unless upgraded at checkout to Tracked 24 for additional cost.
International shipping will take longer, please be aware of this. We only send International items tracked & signed for delivery.
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Local Collection is also available to those who may wish to collect. In this instance, you will receive an email advising when your item is ready to collect.
RETURNS
Refunds & Returns:
Each item is hand personalised especially for you, therefore we are unable to offer returns or refunds.
As a small family business we pride ourselves in paying extra attention to ensuring all our items are carefully checked before shipping.
In the unlikely event that our item is faulty please contact us by email at darcieelledesigns@hotmail.com within 7 days of receiving your item where we will be happy to exchange for a new item.
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Any faulty item must be returned in the same unused condition and return postage is at buyers own expense.
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Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any reports of damages after 7 days of receipt will not be actioned.